Refund policy
Your satisfaction is important to us.
If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
Returns are accepted within 30 days of delivery.
Returned items must be:
- Unused
- Unworn
- In original condition
- In original packaging
- Include all accessories, tags, and documentation
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Personalized jewellery
- Custom-made products
- Gift cards
- Clearance or final sale items
- Products showing signs of wear after delivery
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the product
- Photos of the packaging
Our support team will review your request and work to resolve the issue promptly.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds are processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.